health care interpreting, interpreter services, language access, medical interpreting, working with interpreters

Five Things To Know About Working With Interpreters

5 things to know about working with interpretersCurious about what interpreters do? Wondering how to best work with interpreters? Here are some common misconceptions surrounding interpreters, and some helpful points to know about working with them!

Translators write and interpreters talk. Although there are some professionals who do both interpreting and translating, the terms are not interchangeable. If you’re speaking, you’re working with an interpreter. Now you know.

An interpreter is not a walking dictionary. I have over a decade of experience in healthcare and legal interpreting. I have a graduate degree in interpreting. I used to supervise an interpreter services department. Still, there is always something I don’t understand or don’t know how to say, and that’s something I actually enjoy about this work. In fact, part of an interpreter’s skill set is managing difficult situations. Many professionals dedicate their entire training and practice to one specialty, while many interpreters work everywhere. From medical specialty clinics to immigration offices to technical meetings, interpreters have to be prepared for everything, and we DO prepare, but expecting your interpreter to be a walking dictionary isn’t reasonable. If your interpreter asks for clarification, it’s not a sign of an unprepared or incompetent interpreter. It’s a sign that you’re working with a trained, competent interpreter.

We are there to facilitate communication. What that means on the most basic level is that you say something in one language, and we convey the meaning in another. If there’s something your interpreter doesn’t understand, or needs repeated, or needs extra explanation, she’ll let you know and then get on with the business of interpreting. Otherwise, we’re not there to say comforting words to your patient, or explain legal procedures to your client. YOU say the comforting words, YOU explain legal procedures, and your interpreter interprets.

Facilitating communication also means that we want the interaction between you and the other person to look and feel–as much as possible–like an interaction between people who speak the same language. So speak directly to the person you’re speaking to, rather than telling your interpreter, “Ask him, tell him…”. And expect your interpreter to speak to you as if she were the speaker, rather than saying, “He said, she said…”.

We are there to interpret everything. “Interpreting everything” looks different for each scenario, but when you something and then tell us, “Don’t interpret that.”, you’re putting us in a tough spot. A good practice is to imagine everyone in the room understands the same language, and speak accordingly. Also: Some people who communicate through interpreters actually understand some level of English, so they will understand what you’ve said even before you’ve asked the interpreter not to interpret it.

Many of us have specialized education, training, and have invested heavily in certification exams. I didn’t spend a summer abroad in college and learn to speak another language and then become an interpreter. Nobody did. Yet it seems many people think all bilingual people can serve as interpreters. There are just as many misconceptions about what it means to be bilingual and how another language is acquired. A skilled interpreter is just like any other professional. When you enjoy a smooth experience communicating through an interpreter, that experience comes from years of study, training, exam prep, and on the job experience.

There is much more to be said in the way of language acquisition, how interpreters are trained, and the differences among healthcare, court and legal, and conference interpreting. As an interpreter or someone who works with interpreters, what would you add to the list?

12 thoughts on “Five Things To Know About Working With Interpreters”

  1. Very good article!! Interesting, easy to read, and eye opening for the interpreters’ clients! If we ask for a clarification, it means we are professionals and not incompetent. We’re there to do our best and to ease the communication…

  2. Bravo! I love this Liz, thank you for another great article! Can I please share it on Facebook? I would love for out clients to read it.

  3. Wonderful article Liz, thank you. I would add that professional secrecy it’s binding for interpreters; so while we understand how sensitive certain information is for a certain clients we are always opened to sign an NDA in order to get the information in advance in order to prepare for a conference. (Specially medical conferences with lots of acronyms).

  4. Great article! There is also the subset – Educational Interpreters. Those professionals walk on water in Western Australia.

  5. 6. Speak to the microphone. When interpreting simultaneously from a booth you often hear a speaker say “I don’t need a microphone. My voice is loud enough.” However, the booth is insulated and we rely on that microphone to be turned on to be able to do our job.

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